Social Network Integration in the Contact Center
Millions of customers use social networks to pass on and exchange publicly complaints, praise and recommendations about products and services. These new channels of communication have to be integrated into a company’s customer dialogue. Concrete technical solutions are all too often lacking. We can help you make your customer dialogues to work in future.
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Consulting
Social networks have to be included in the customer dialogue. We can provide comprehensive advice about the technical options for tackling these advances.
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Social Media Monitoring
In order to be able to respond to comments on social networks, you first need a real-time picture of what is being said. We offer suitable solutions. |
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Social Media Integration
Traditional contact centres will become media centres and the agents will become multi-channel customer service representatives. We can show you how to use our solutions to find efficient and innovative answers. |
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