Process Consulting
Companies are in a time of change: telephone services have to be modernised and new channels have to be integrated into the customer dialogue. In this time of change we offer you comprehensive consultancy in the renewal of your customer service solutions. And of course, we can use our know-how to support you in the development of new, future-oriented products.
Optimum Customer Service: We Advise you about Processes and Technologies
Customers are still too often afraid to use a company’s telephone service. They fear an odyssey in finding the right person to speak to, mind-numbing queues, or voice portals that don’t want to understand them. On the other hand, they are increasingly using mobile devices and social networks but can’t use them to find your company. Not a familiar problem for you? Then you’re one of the lucky ones!
Otherwise, we can advise you on the following topics:
- Optimum utilisation of voice portals: For greater customer-friendliness
- Using mobile solutions: Modern Services for mobile customers
- Integration of social networks: Join in, instead of passing by
- Using unified communication: Keep your communications flexible
Agile Project Management: We Can Support your Product Development
Only a very few software applications are so simple that they can be realised in the timescales required and at the right level of quality using a traditional development process. On the contrary: projects are generally complex, i.e. the requirements are variable and not well specified, and the technology to be used is left open. In cases such as these, we recommend an 'agile' development procedure based on Scrum. We use our know-how to support you in the development of new products!
In particular, customers such as you can benefit from an agile approach:
- You remain flexible: Requirements may change during the project and be reprioritised or adjusted to suit the market situation.
- Your risks are low: In an iterative process, failures can be identified and fixed quickly.
- You benefit from a short time to market: Even before the finished article is delivered, you will receive user stories that can be commercially very valuable to you.
- Your project staff will be improving all the time: The iterative procedure permits a continuous learning process. Over the course of the project, staff who are already good will become even better.
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