Available 24/7 without extra staff or waiting queues? An automated telephone switchboard is the solution; organizing all incoming calls for you – including connections to existing unified communication systems. Customer requests are recognized and answered based on natural language. In short: You expand your range of services and at the same time even reduce your running costs.

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Is YOUR customer satisfied with your services? An automated survey on customer satisfaction answers this question and lets you know your customers´ opinion. Through continuous measurements you are able to monitor your telephone services effectively and at low cost. The result is an optimal quality management. Your individual solution will provide genuine results and quick assessments – without having to hire extra staff.

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Your customers wish to conduct their banking transactions quickly, at any time, and with ease? With our telephone banking portal you provide your customers with a secure platform to take advantage of a comprehensive range of self-services.  What are the benefits for you? Employees who are relieved of routine tasks have time for more complex counseling. As well as an easily manageable technological solution that can seamlessly be integrated into your existing ITC equipment. At predictable costs.

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Does this sound familiar to you? Many incoming requests to the user help desk or the service hotline are simple and repetitive. An automated phone case recording relieves service staff of routine work and guarantees a fast case management. You save time and money and we guarantee a fast technical implementation as well as a linkup to service staff in the field. Your customers will be happy, too: The service hotline is available 24/7.

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Do you want to raise more attention for your marketing activities and inspire customers´ curiosity for your company? With voice & web technology, new interactive campaigns and online games can be created through an interaction of monitor and telephone. Easily accessible websites can also be realized. Cross and upselling processes can of course be integrated. This allows you to create an indispensible dialog with your customers!

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Your requirements are different and you are looking for further ready-to-use applications? We have more to offer: Be it a secure and fast pre-qualifying of customer requests submitted by phone, design of reminding calls, or set-up of a contact center via voice dialog.

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Along with our ready-to-use products we offer package solutions according to your individual preferences and for very special demands. As a system integrator we take care of the entire project for you: development, implementation and maintenance of voice dialog applications and voice portals of all dimensions – from a single IVR up to major contact centers. The development is realized on the basis of our Voice4J framework which provides a trouble-free linkup to your ITC equipment as well as an easy expansion of your voice portal with additional products and services.

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ARE YOU INTERESTED IN THESE PRODUCTS?

Feel free to contact our sales team for further information Tel: +49 89 36073-260, e-mail:

If you are looking for an entirely different, individual voice self service, we are happy to take care of this for you upon consultation.